Privacy Policy

Categories of individuals

Followers

A company called MailChimp provides the sign-up forms we use to invite you to subscribe to our mailing list when you become a follower. MailChimp also stores the personal information you provide, which allows us to create and use distribution lists and send email campaigns. MailChimp’s privacy policy can be found on their website at https://mailchimp.com/legal/privacy/. MailChimp also collects certain information automatically when we send you emails. This includes your IP address, browser, approximate location, and activity in response to our emails (such as opening the message or clicking on links). The automatic information collected by MailChimp helps us to understand the extent to which our emails are useful to you, and we may occasionally send special mailings that make use of this kind of information. For example, a reminder invitation may be sent to people who did not open a meeting invitation.

Borrowers

A company called MyTurn provides the online library of things catalogue that you can use to browse our inventory, reserve items and process transactions. MyTurn also stores the personal information you provide when you create an account to become a borrower, which allows us to maintain a record of borrowers, and contact you if needed. Once you provide proof of address and telephone number, you become a certified borrower, and at this point we will also hold records on your current address of residence. This is in order to verify that you live in the area covered by our activities and to more easily liaise and meet you if needed. MyTurn’s privacy policy can be found on their website at https://myturn.com/privacy/.

Card Payments

Credit and debit card payment services are provided directly by Stripe.com. At no point are card details stored with KLOTH or transferred by KLOTH. When you initially provide your payment information, we transmit it via an encrypted connection to Stripe. Stripe uses and processes your payment information in accordance with Stripe’s Privacy Policy. If you wish to delete these details from Stripe, email us via info@kloth.org.uk.

Security

The security of your personal information is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Analytics

We collect information that your browser sends whenever you visit our website ("Analytics"). This data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

If you visit our website, we may place cookies (small text files) on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity, to help us monitor the effectiveness of our website. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Links to other sites

Our website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our website does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we discover that a child under 13 has provided us with personal information, we will delete this information from our servers immediately.

Changes to this privacy policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Retention Schedules

We will hold your email in MailChimp as a follower until you unsubscribe via the link at the bottom of our emails, or via info@kloth.org.uk

We will hold your personal data in MyTurn as a borrower until your account is deleted, which can be performed by an administrator if a user requests to no longer to be registered for the service. To do so, email us at info@kloth.org.uk

Your rights

You have a right at any time to stop us from contacting you. You also have the right to request a copy of the information that we hold about you, and you have the right to request that we correct or change any information that you think is inaccurate.

To see any or all of your personal information, update it, correct it or delete any of it, follow the ‘update subscription preferences’ link provided at the bottom of all emails we send you, or email us at info@kloth.org.uk

To remove yourself from our list, follow the ‘unsubscribe’ link provided at the bottom of all emails we send you, or contact us at info@kloth.org.uk

Enforcement

If you have any concerns about how we use information you provide, please contact us on info@kloth.org.uk in the first instance. You can also contact the Information Commissioner’s Office if we do not resolve your concerns.

Please be aware that we are not responsible for the privacy policies of other sites and we would advise you to read the privacy statement of any website that collects personal information from you.